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We have tried to anticipate any questions you may have, but if you have a query that is not covered here, please email Heather so we can help you, and add your question to this page, as you can be sure if you are thinking it, then someone else probably is too.

GENERAL QUESTIONS


What information do I need to make an order?

To complete an order for an embroidery design, you will need to know your Embroidery Format  and be aware of your Embroidery Machine Hoop size

We offer our designs in

  • Brother (PES)
  • Husqvarna/Viking (HUS)
  • Janome (JEF)
  • Pfaff (VIP) and (VP3)
  • Melco (EXP) works on some Bernina Machines
  • Tajima (DST)
  • Singer (XXX)

We can convert to many other formats (sorry not ART), but have found these 4 formats to be the most common required, so e-mail us, if you would like another format.


How do I get my embroidery designs?

We offer a digital download service - once payment is completed on your order, we send you an e-mail which has links for you to download your designs.  Your designs are also stored in your account, so you can view and re-download your design at any time.

As many of our design files are quite large, the download you receive is a zipped file

You will need to unzip and save your files to your Computer, then transfer the embroidery files to your Embroidery Machine


Do you have a Loyalty Points Programme?

Sure do, Click link to read about our Loyalty Points Reward System


Do you have a Wish List?

Sure do Click here to read about our Wish List


Do you offer Giftcards?

Sure do, Click here to view/order


We would like to use your designs in a sewing class, do you offer discounts?

We sure do.  We appreciate you using our designs for classes, so like to offer discounts for a Group Buy.  There are a couple of ways we can arrange this, so please e-mail us with your details


Can you digitise a design for me?

Sorry! As a general rule, I do not do custom Digitising.  The main reason is, I'm already working as many hours a day as I can - this is my Fulltime (and more) job and I just do not have spare time, and generally customised digitising, is something 'special' or detailed, that takes many hours to create, test and get right.

For Kiwi Customers, please support a Local - Veronica and me offer Custom Digitising (Click on picture below)


Can you resize a design for me?

Once again, Sorry! - again, generally re-sizing requests are to make designs smaller - as a rule, if I can offer a design in a 4x4 hoop, I will.  if I don't have a design set in 4x4, its because I have felt that the design would either be too dense, or lose detail, and I would rather offer a quality design in a bigger size.


Can I sell items using your designs?

We are more than happy for you to use our designs on any products you create. We would love you to send us pictures of your creations that we can add to our gallery for others to admire and gain inspiration from.  If you intend to 'mass market' your products, then please contact us, so we can discuss a commercial license.


Copyright

The usual copyright restrictions apply.  Copying or sharing embroidery designs is a violation of copyright, and is illegal, so please do not share our designs - even freebies.  We spend an incredible amount of time and energy to create these designs, and feel they are affordable for everyone.  You are welcome to 'edit' our designs for your own personal use, but do not then on-sell those designs as your own.

The legal bit:
All text, images, drawings and sounds and other materials created by Kreative Kiwi Embroidery are subject to Copyright and other intellectual property rights. These materials may not be copied for commercial or personal use or distribution or otherwise modified or re posted to other sites without the express permission from the creator of said embroidery designs. This includes any and all of the code used to produce the designs.
You are permitted to use the designs to create garments for resale you are not permitted to resell the design collections or CD's or individual designs on any auction site or anywhere without the permission of the owner.
These materials may not be copied for commercial or personal use or distribution or otherwise modified or reposted to other sites without the express permission from the creator of said designs. This includes any and all of the code used to produce this site


Refunds/Exchanges

We do not offer refunds or exchanges on our design files.  Due to instant downloads and the ability for designs to be reproduced, as per most items of this type of electronic nature, we will not offer a refund.

If however you have any problems with our files, please contact us, as we will always work with you to ensure you are happy with our product.  If you receive a corrupt or having missing data in your download (we all know what computers are like), we will send you a copy of your design file by e-mail.


TROUBLE-SHOOTING

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