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Advice & Machine Embroidery Help - FAQs

Our Frequently Asked Questions are always being updated to cover, well… frequently asked questions. If you can’t find an answer you are looking for then please email help@kreativekiwi.com

We’re here to help.

All our Hints and tips about getting your designs to your machine

DOWNLOADING HELP

All our Hints and tips about getting perfect Embroidery stitch-outs

EMBROIDERY HELP

What information do I need to make an order?
How do I get my embroidery designs?
Do I have to have a Paypal account to purchase your designs?
I can't get Logged into your website, my password won't work
I placed an order, but I haven't received my Downloads?
Do you have a Loyalty Points Programme?
Do you have a Wish List?
Do you offer Giftcards?
We would like to use your designs in a sewing class, do you offer discounts?
Can you digitise a design for me?
Can you resize a design for me?
Can I sell items using your designs?
Refunds/Exchanges
I cant find your Instructions
I need another Format
Can I save Designs to my I-Pad?
I'm having trouble unzipping your designs my Computer says I need to install Winzip
When I try to open my designs, my Computer says I need Acrobat Reader?
Windows 10 shows my Embroidery Designs as PDF's
I've download and unzipped your designs, but there is nothing showing on my machine, or I can see some designs but not all of them
Why does my Machine stitch in a different order than your Instructions

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Advice & Machine Embroidery Help - FAQs

All our Hints and tips about getting your designs to your machine

All our Hints and tips about getting perfect Embroidery stitch-outs

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