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arrow_circle_down I placed an order, but I haven't received my Downloads?

There are a couple of reasons this might happen.

  • Payment has not come thru to us
  • Our e-mails are going to your spam folder
  • There was an error in the e-mail address on the order (it happens more than you think)

If you received the order e-mail from Kreative Kiwi, but no receipt from either Paypal or Stripe, then it is a payment issue

If you receive a receipt e-mail from either Paypal or Stripe, but none from Kreative Kiwi, then it is a spam issue

Log into your account and download direct from the website - Download Previous Purchases

If you log into your account, and your order is not showing, then it may be an error in the e-mail address

Please e-mail with a copy of the receipt or any order info, and we will find the order

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