arrow_circle_down I placed an order, but I haven't received my Downloads?
There are a couple of reasons this might happen.
- Payment has not come thru to us
- Our e-mails are going to your spam folder
- There was an error in the e-mail address on the order (it happens more than you think)
If you received the order e-mail from Kreative Kiwi, but no receipt from either Paypal or Stripe, then it is a payment issue
If you receive a receipt e-mail from either Paypal or Stripe, but none from Kreative Kiwi, then it is a spam issue
Log into your account and download direct from the website - Download Previous Purchases
If you log into your account, and your order is not showing, then it may be an error in the e-mail address
Please e-mail firstname.lastname@example.org with a copy of the receipt or any order info, and we will find the order