FAQ TEST
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Ordering and Payment What information do I need to make an order Payment Methods Why do I have to give you my details for a Free Design How do I make an order I haven't received my Designs Refunds and Exchanges (Duplicate Purchases) |
Account and Website Access Accessing your Embroidery Pattern Library Password Reset What can I do in my account Loyalty Points Wishlist |
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Copy right and useage copyright message Class requests Selling finished items Sharing your work |
Embroidery Help - goes to blog |
| Saving and Downloading designs | |
Accessing Your Embroidery Pattern Library
An account is created for you during your initial order process. When you collect your first pattern, a website account and library is automatically created with us. All your patterns are available for immediate download whenever you need them. You can request your account to be deleted at any time.
Your name and email will be stored in your account. You’ll also be sent an email with links to your orders and patterns can be downloaded immediately.
Your collected patterns are available for the lifetime of the account.
Account
Please use the enail you registered with to log in at:
Password Reset
Pattern Download
Once logged in, you can visit your account and access your purchased patterns to download again here, whenever you need them:
https://www.cottontailandwhiskers.com/account/downloads/
Your design library will be kept available and you can download them again as many times as requ
Payment methods
We use the following partners to provide secure off-site payment options from trusted global business’. We do not collect or store any payment information other than method. We use this to protect you should a dispute arise. These payment providers are independent of Kreative Kiwi for your security and peace of mind
- PayPal
- Stripe Card Payment
Downloading Help
Need help downloading and saving your designs?
CLICK HERE TO READ OUR DOWNLOADING HELP BLOG
Embroidery Help
Want to know the best scissors to use for applique, how to hoop stabiliser or why are there gaps in my embroidery project?
CLICK HERE TO READ OUR EMBROIDERY HELP BLOG
Loyalty Program
As a small Thank you for your continued support, we offer a Loyalty Points System:
We give you 10% back on your purchases - For every $10 you spend, you receive 1 Loyalty Point (or $1)
CLICK TO READ HOW TO REDEEM YOUR LOYALTY POINTS
Giftcards
At very popular request, we can now offer Giftcards!
CLICK TO READ ALL ABOUT GIFTCARDS
Copyright
Our website, patterns and all associated images are the intellectual property of Kreative Kiwi. No part of our intellectual copyright may be reproduced or used in any manner without the prior written permission of the copyright owner.
Items made from our patterns
Items made using any part of Cottontail & Whiskers patterns are subject to our copyright. Items produced using our intellectual property either whole or in part, may be freely gifted. They may only be sold with prior written permission of the copyright owner. If you have any questions or to request permission, contact us first. You can do this at the bottom of the page. Please don’t hesitate in contacting us. We’ve never refused anybody yet and only ask as some crafters sell our designs as their own.
Sharing your Work
We love nothing more than seeing our patterns made real by your fair hands. We have a dedicated Facebook Group
(A private group, so only fellow members can see your posts).
With over 50,000 members, you get to be part of an embroidery community, sharing both help and inspiration.
Thank you
We would like to take this opportunity to thank you for purchasing a Kreative Kiwi pattern. Many hours of work are involved in its imagining, design, test, presentation, publication and release . Your support is the reason we can continue to create designs which we hope give many hours of enjoyment.
Not a FAQ
If you’re still reading and had one of our Frequently Asked Questions, hopefully we’ve answered it. If you still can’t find an answer you are looking for then as we mentioned before, get in touch. We’re here to help.
