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Accessing Your Embroidery Pattern Library

An account is created for you during your initial order process. When you collect your first pattern, a website account and library is automatically created with us. All your patterns are available for immediate download whenever you need them. You can request your account to be deleted at any time.

Your name and email will be stored in your account. You’ll also be sent an email with links to your orders and patterns can be downloaded immediately.

Your collected patterns are available for the lifetime of the account.

Account

Please use the enail you registered with to log in at:
https://www.cottontailandwhiskers.com/account/

Password Reset

If you’ve forgotten your password, you can have it reset by sending a link to your email. Do this with a click here:
https://www.cottontailandwhiskers.com/account/lost-password/

Pattern Download

Once logged in, you can visit your account and access your purchased patterns to download again here, whenever you need them:
https://www.cottontailandwhiskers.com/account/downloads/

Your design library will be kept available and you can download them again as many times as required.

Payment methods

We use the following partners to provide secure off-site payment options from trusted global business’. We do not collect or store any payment information other than method. We use this to protect you should a dispute arise. These payment providers are independent of Kreative Kiwi for your security and peace of mind

  • PayPal
  • Stripe Card Payment

Downloading Help

Need help downloading and saving your designs?

CLICK HERE TO READ OUR DOWNLOADING HELP BLOG

Embroidery Help

Want to know the best scissors to use for applique, how to hoop stabiliser or why are there gaps in my embroidery project?

CLICK HERE TO READ OUR EMBROIDERY HELP BLOG

Loyalty Program

As a small Thank you for your continued support, we offer a Loyalty Points System:

We give you 10% back on your purchases - For every $10 you spend, you receive 1 Loyalty Point (or $1)

CLICK TO READ HOW TO REDEEM YOUR LOYALTY POINTS

Giftcards

At very popular request, we can now offer Giftcards!

CLICK TO READ ALL ABOUT GIFTCARDS

Copyright

Our website, patterns and all associated images are the intellectual property of Kreative Kiwi. No part of our intellectual copyright may be reproduced or used in any manner without the prior written permission of the copyright owner.

Items made from our patterns

Items made using any part of Cottontail & Whiskers patterns are subject to our copyright. Items produced using our intellectual property either whole or in part, may be freely gifted. They may only be sold with prior written permission of the copyright owner. If you have any questions or to request permission, contact us first. You can do this at the bottom of the page. Please don’t hesitate in contacting us. We’ve never refused anybody yet and only ask as some crafters sell our designs as their own.

Sharing your Work

We love nothing more than seeing our patterns made real by your fair hands. We have a dedicated  Facebook Group

(A private group, so only fellow members can see your posts).

 With over 50,000 members, you get to be part of an embroidery community, sharing both help and inspiration.

Thank you

We would like to take this opportunity to thank you for purchasing a Kreative Kiwi pattern. Many hours of work are involved in its imagining, design, test, presentation, publication and release . Your support is the reason we can continue to create designs which we hope give many hours of enjoyment. 

 

Not a FAQ

If you’re still reading and had one of our Frequently Asked Questions, hopefully we’ve answered it. If you still can’t find an answer you are looking for then as we mentioned before, get in touch. We’re here to help.

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