Kreative Kiwi account

Your Kreative Kiwi Account – Everything You Need to Know

When you either join our website or place your first order, a Kreative Kiwi account and personal design library is automatically created for you.

This account is where all your purchased designs live — ready for you to download anytime you need them.

Your account stores:

• Your name and email address

• Links to all your purchased designs

• Access to downloads at any time

Your designs remain available for the lifetime of your account, and you may request your account to be deleted at any time if you wish.

What This Video Shows You

In this video, I’ll walk you through how to use your Kreative Kiwi account and show you how to:

• Log into your account

• Reset your password if you’ve forgotten it

• Re-download previously purchased designs

• Download designs in other formats

• Search for designs you’ve bought before

• Download the current Kreative Kiwi catalogue

Whether you’re brand new or just need a refresher, this walkthrough will help you get the most out of your account.

Important: Log In Before You Shop

It’s really important to log into your account before adding designs to your cart.

When you’re logged in, our website can recognise your past purchases and will let you know if you’ve already purchased a design — helping you avoid buying the same file twice.

If you’re not logged in, the website can’t check your purchase history.

A quick login first can save you time, money, and frustration.

Important: Log In Before You Stitch

We occasionally make small improvements or corrections to our designs.
When we do, the most up-to-date files are added directly to your account.

If it’s been a while since you purchased a design and you’re about to stitch it now, we recommend re-downloading it from your account.
That way, you can be confident you’re using the latest version and haven’t missed any updates.